Facility and Asset Management Clients

Our partners have worked on five PPPs both at a State and Commonwealth level, as well as many Social Infrastructure Planning projects.

Operational Analysis and Restructuring

RSL LifeCare

  • Analysis of the efficiency, effectiveness and value for money of the current facility and asset management models
  • Review of contractor arrangements
  • Internal maintenance skills analysis and expertise realignment
  • Call and reactive works management restructuring
  • Capital works planning and project management
  • Asset management planning

Operational Readiness Planning

Preparation of Operational Readiness plans for major hospitals in Western Sydney, Northern Sydney and Western NSW.

Water Quality Management

  • Initiation of water quality testing regimes for facilities with incoming potable water supply with low chlorine content
  • Eradication of legionella from potable water infrastructure in various research and aged care facilities
  • Development and implementation of Water Quality Management Plans
  • Specification, procurement and installation project management of potable water dosing systems

Portfolio Analysis and Rationalisation

  • Disability Services Australia (DSA)
  • Portfolio cost and utilisation analysis
  • Workspace demand and utilisation profiling
  • BCA compliance management
  • New property sourcing and planning
  • New property design management
  • Construction procurement and project management
  • End of lease negotiations and transition out management

NSW Health Asset Management

Health Infrastructure

  • Establishment of the new AM function
  • Development of the AM framework for NSW Health
  • Development and delivery of the asset register rapid data collection program
  • Health input for the development of the NSW whole of government asset management policy
  • Establishment of the NSW Health AM Community of Practice

Bid Management

  • Strategy development for major local government FM tenders
  • Preparation of tender response documentation
  • Sourcing asset information management systems
  • Development of Operational Readiness plans

PPP Whole of Life Project Director

  • Orange & Associated Hospitals (NSW Health)
  • Victorian Comprehensive Cancer Centre (VCCC) (VIC Health)
  • Single LEAP 2 (Commonwealth Defence)

In the role of Project Director, we led the development of the operational services delivery planning, whole-of-life asset planning and financial modelling for the 35-year concession. We worked as part of the design team, providing practical advice on the development of engineering solutions, lifecycle management and services delivery options.

PPP Lifecycle Planning Manager

  • Royal Children’s Hospital (Melbourne)
  • Royal North Shore Hospital (NSW)

For these projects, we worked with the design teams to plan the asset management strategy and to model the lifecycle profiles for multiple design and asset selection options; including risk analysis and financial impacts.

Other Major Client Appointments

Gold Coast University Hospital

  • Technical Services Delivery Model Structuring
  • Asset Management Planning

Western Sydney Local Health District

  • Campus Redevelopment Master Planning
  • Asset Management Planning

Bankstown Hospital Redevelopment

  • Campus Redevelopment Master Planning

Campbelltown Hospital Redevelopment

  • Campus Redevelopment Master Planning

Westmead Institute for Medical Research

  • Whole of Life Asset Management Programming
  • Asset Management Planning

Sydney Harbour Foreshore Authority

  • Property, Facility and Operational Management Rationalisation

Sutherland Shire Council

  • Portfolio Redevelopment Planning Services

NSW Ministry of Health

  • Non-Emergency Patient Transport Review and Optimisation Program

Housing Land and Housing Corporation (Housing NSW)

  • Property Maintenance Program Development
  • Self-Funded Backlog Maintenance Modelling

SA Health

  • Integrated Zonal Facility Support Services Development
Facilities management Victoria

Case Study

RSL LifeCare

Facilities Maintenance

The RSLLC ANZAC Village is one of the largest and most complex retirement living and residential aged care facility in Australia. Covering 105 acres and situated in the heart of the Narrabeen bushland leading down to Narrabeen Lake, the Village encompasses 700 independent living units, eight residential aged care facilities, including two specialising in dementia-care, a chapel, a museum, a therapy and lifestyle centre, a theatre, cinema, cafes, a restaurant and multiple community centres.

Castle Consulting was initially brought in to undertake an in-depth evaluation of the planning, management and maintenance of the ANZAC Village in Narrabeen, leading to an extended role to restructure the delivery of estate support services.

Case Study

RSL LifeCare

Facilities Maintenance

Initial review and analysis identified a range of operational deficiencies that had evolved over a lengthy period due to the on-site managers not having access to evolving best practice models or information. The issues were acerbated by the fact that the Village was facing a significant challenge from residents who are responsible for funding maintenance of the estate.

We identified 12 opportunities for increased effectiveness, efficiency and sustainability of the estate maintenance model. RSLLC accepted the recommendations on the proviso that Castle Consulting would take responsibility for planning and implementing the recommended changes.

Assuming the newly established role of Estate Manager, the maintenance delivery, minor works and estate planning models were redesigned to move away from a sole reliance on expensive contractors, establish consistency in works delivery and a quality control framework to ensure the Village achieved value for money.

A program of team resilience, empowerment and collaboration training was developed and delivered, bring a greater sense of self-belief, commitment and collaboration through a 25 strong team.

Case Study

RSL LifeCare

Facilities Maintenance

The result of the implemented changes included a $1.6m year-on-year reduction in expenditure (on a $9m pa budget), zero staff attrition for the period, a ten-fold improvement in user satisfaction and greater transparency and reporting capability for the Senior Executive team, the Board and 100% compliance with all applicable statutory instruments.

Working closely with and proactively engaging with the Residents’ Representative Committee and its Finance Subcommittee, we were able to establish a relationship between RSLLC and the residents based on trust, transparency and demonstrable effectiveness in delivering estate management services in a commercially sustainable manner.

The revised structure and approach included the establishment of an asset register and an Asset Management Plan enabling compliance with the newly introduced requirements of the Retirement Villages Act.


Tony McNamara

Director of Facilities, Gold Coast University Hospital

Simon’s expertise in the fields of Facility and Asset Management was invaluable to the project. His insight into project planning and strategic direction enabled the district not only to complete the transfer before schedule, his plans and spreadsheets also became the source of reference for other districts in Queensland.

How can we help you?

Call us on +61 (2) 8959 7109 or send a message and we'll respond within 24 hours to organise a consultation by phone or in person.

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