Facility and Asset Management Consultants

Facility Management (FM) and Asset Management (AM) services not only complement core operations but aid and improve the delivery of core business activities for facility owners and occupiers. The introduction of a global standard for FM (ISO 41001:2018) and AM (ISO 55000:2014) has led to a greater understanding at both an executive and operational level across all sectors of the benefits of proactively managing their built environments and the activities required to maximise the benefits and value associated with them.

Our core capabilities include:

  • Operational analysis, efficiency strategy development and delivery
  • Building and asset condition assessments
  • Design optimisation advice
  • Asset performance analysis and whole-of-life asset planning
  • Contractor services and performance review
  • Facility performance assessment and analysis
  • Business cases to justify investment and resources
  • Transaction structuring and management
  • Procurement documentation and service specification
  • FM mobilisation management and support
  • Capital and operational cost projections and FM project management
  • Tender strategy development and bid management

Our expertise extends to a comprehensive understanding of service provision across both the private and public sectors and we are well placed to provide industry capability analysis, testing and benchmarking.

The optimum model for your facilities and assets

We have a strong team of FM + AM specialists and project managers who are highly qualified and experienced that you can rely on to develop the optimum model for your facilities, leaving you to focus on core business activities.

We develop bespoke models that ensure every aspect of a facility or portfolio operates to its optimum level as efficiently and cost-effectively as possible, providing maximum stakeholder satisfaction.

Case Study

RSL LifeCare

Facilities Maintenance

The RSLLC ANZAC Village is one of the largest and most complex retirement living and residential aged care facility in Australia. Covering 105 acres and situated in the heart of the Narrabeen bushland leading down to Narrabeen Lake, the Village encompasses 700 independent living units, eight residential aged care facilities, including two specialising in dementia-care, a chapel, a museum, a therapy and lifestyle centre, a theatre, cinema, cafes, a restaurant and multiple community centres.

Castle Consulting was initially brought in to undertake an in-depth evaluation of the planning, management and maintenance of the ANZAC Village in Narrabeen, leading to an extended role to restructure the delivery of estate support services.

Case Study

RSL LifeCare

Facilities Maintenance

Initial review and analysis identified a range of operational deficiencies that had evolved over a lengthy period due to the on-site managers not having access to evolving best practice models or information. The issues were acerbated by the fact that the Village was facing a significant challenge from residents who are responsible for funding maintenance of the estate.

We identified 12 opportunities for increased effectiveness, efficiency and sustainability of the estate maintenance model. RSLLC accepted the recommendations on the proviso that Castle Consulting would take responsibility for planning and implementing the recommended changes.

Assuming the newly established role of Estate Manager, the maintenance delivery, minor works and estate planning models were redesigned to move away from a sole reliance on expensive contractors, establish consistency in works delivery and a quality control framework to ensure the Village achieved value for money.

A program of team resilience, empowerment and collaboration training was developed and delivered, bring a greater sense of self-belief, commitment and collaboration through a 25 strong team.

Case Study

RSL LifeCare

Facilities Maintenance

The result of the implemented changes included a $1.6m year-on-year reduction in expenditure (on a $9m pa budget), zero staff attrition for the period, a ten-fold improvement in user satisfaction and greater transparency and reporting capability for the Senior Executive team, the Board and 100% compliance with all applicable statutory instruments.

Working closely with and proactively engaging with the Residents’ Representative Committee and its Finance Subcommittee, we were able to establish a relationship between RSLLC and the residents based on trust, transparency and demonstrable effectiveness in delivering estate management services in a commercially sustainable manner.

The revised structure and approach included the establishment of an asset register and an Asset Management Plan enabling compliance with the newly introduced requirements of the Retirement Villages Act.


Tony McNamara

Director of Facilities, Gold Coast University Hospital

Simon’s expertise in the fields of Facility and Asset Management was invaluable to the project. His insight into project planning and strategic direction enabled the district not only to complete the transfer before schedule, his plans and spreadsheets also became the source of reference for other districts in Queensland.

How can we help you?

Call us on +61 (2) 8959 7109 or send a message and we'll respond within 24 hours to organise a consultation by phone or in person.

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